How long will my order take?
It depends on what items you have ordered. If your order
contains only stock items, it will be shipped the same or next
business day. Custom printed paper products such as
announcements and other cards will be printed and shipped the
next business day after you have approved your e-mail preview.
All other personalized and custom made items such as room signs,
“My Family” products, plaques, T-shirts, favor bags, etc. will
be printed and shipped out within 3-5 business days unless you
have selected RUSH processing, in which case they will be printed
and shipped out within 1-2 business days.
What shipping methods do you use?
We use USPS Priority mail for all orders unless otherwise
specified. Priority mail typically takes 2-3 business days but
is not guaranteed for a particular day and may slow down during
the holiday season. If you need faster shipping or a guaranteed
delivery day we also offer FedEx 2-day and FedEx next day
shipping. Please be aware that FedEx does not pick up or deliver
on Saturday and Sunday and do not count those days in their
promised delivery times.
I’m ordering more than one custom made item - do I have to pay
the $5 RUSH fee on each one if I want my order quickly?
No. If you are ordering multiple custom printed items, you need
only pay one rush fee and your entire order will be printed and
shipped out within 1-2 business days.
I like one of your designs but would like to change the wording
on the item - can I do that?
Yes! For most of our custom items it is a simple matter to
change the text - send us an e-mail at email@example.com
describing what you would like to do and we’ll let you know if
Can you print my own design or photo onto your items?
Yes! Many of our items will work for this purpose - plaques,
ceramic tiles, mugs, T-shirts, luggage tags, name badges,
paperweights, coasters, mousepads, door hanger signs, stuffed
animals w/T-shirts, and more. We are always happy to work with
teams, clubs, businesses, and organizations to make products with
your designs for promotional purposes or special events, and do
not have any minimum order requirements.
Do you offer bulk or quantity discounts?
The process that we use to produce our products is expensive and
time consuming, and is a process that is primarily intended for
small volume orders rather than large volume ones. We can handle
large volume orders, but unfortunately it is not like screen
printing, in which the cost goes down dramatically as you produce
more pieces of the same design. It costs the same for us to
produce the 50th piece as it does the first. We do not charge
any setup fees and have kept our prices low in order to be
affordable, but this means that on most items we cannot afford to
give quantity discounts.
What is your return policy?
We want our customers to be satisfied, and will work hard to make
sure that happens! All stock, non-personalized, non custom-
printed items may be returned within 30 days for a full refund of
the item price (shipping is not refunded). Certain items that
are not personalized are still custom printed as ordered...these
include things featuring choices of Chinese Characters, flags, or
other options. Contact us first to see if these items are
returnable - if it is something we feel we can use it again we
will usually let you return it, but if it is something we made
just for you and do not have a good chance of selling again, then
I am sorry, but we cannot accept it as a return. Please send
returns to: Mandy’s Moon, 5350 Commerce Blvd., Suite J, Rohnert
Park, CA 94928. Please include your name and the reason you are
returning the item. If you paid by credit card a refund will be
issued to your account. If you paid by check or PayPal we will
issue a refund check to you or PayPal refund to you. From 30-60
days stock items may be exchanged for other items of equal value,
and you will only be charged the cost of shipping the new item.
Personalized and custom created items are not returnable if we
have made them according to your order. If there is an error in
your personalized item which is our fault, please notify us
immediately by e-mail at firstname.lastname@example.org and we will of
course replace it for you at no charge. If we filled your order
correctly but you decide you want to change your item for a
different color, size, design, or any other reason, please write
to us explaining the situation and we will work with you to make
you a new item at a reduced price. In this case you would be
responsible for the shipping cost of the new item.
I have a question about my order - how can I reach you?
You can reach us by e-mail any time at email@example.com. We
check e-mail frequently throughout the day and will respond
quickly to any questions. You can also call us at 800-939-2042
between 9 a.m. - 2 p.m. Pacific time. We are a small family
business and if we are out, please leave a voice mail message
with your name and a good time to return your call, along with
what time zone you are in and we will contact you as soon as we